REFUND POLICY

Welcome to Skindalicious!

Skindalicious is owned and operated by OALE LLC.

This Return Policy applies to all products purchased through:

https://skindalicious.com

Our Return Policy forms part of and must be read in conjunction with, our Terms and Conditions, Privacy Policy, and Shipping Policy. We reserve the right to change this Refund Policy at any time.

Only refunds are made, once the product has reached its destination and has been received by the buyer, no refunds are made for products that are in transit to be delivered or have not yet been delivered.

Our Refund Policy does not affect your statutory rights.

RETURNS AND REFUNDS

Due to the nature of our products (personal care products) we do not make returns and refunds for hygiene reasons. Please consult the features of the products before making a purchase.

All product purchases are considered final purchases unless the product is damaged or defective during shipping.

DEFECTIVE OR DAMAGED PRODUCTS

We do our best and our best effort to prevent any damage to your goods during transit it is possible that problems may arise. We apologize for the inconvenience presented; our goal is always to provide the best service. We only replace items if they are defective or damaged. If you need to exchange it for the same item or you need a refund, send us your request through the contact information.

CONDITIONS OF RETURN

  • We will need to know your order number.
  • Proof of damage or defect (video or photos)
  • Empty containers cannot be accepted for refund.
  • All returns must be accompanied with your invoice as proof of purchase.
  • Skindalicious reserves the right to reject any returns which do not comply with our Refund Policy. Returns that do not fulfill our return policy may be shipped back to the client at their own cost.

ORDER CHANGES AND CANCELLATION

You can contact us through our contact information, if you wish to request a cancellation or make any changes to your order. We are only able to cancel or change your order if it is still currently processing. Unfortunately, Skindalicious cannot make any changes for orders that have already shipped. 

PROCESSING YOUR REFUND

Once your return has been received and accepted, please allow 3 to 5 business days for your return to be processed. If your return does not meet the conditions listed, the package will be sent back to you at your expense. If your return has been accepted, your refund will be issued and you will receive a return confirmation email. Your refund will be completed via the original payment method.

UNDELIVERABLE PACKAGE

Undeliverable packages that are returned to us will not automatically be re-shipped. If you would like to make any changes to the delivery address, you are responsible for any re-shipping fees.

CONTACT US

If you have questions about this Return Policy, please contact us throw our contact page or contact us at:

📧 support@skindalicious.com