Skindalicious FAQ Page

What is Skindalicious about?

At Skindalicious, we are crazy about self-care. We believe in the healing power of loving your
inner self as much as loving your body. Skindalicious is an ultimate spa-from-home brand offering
a large selection of products to boost your self-care routine and find that harmony in your life.

What beauty products do you offer at Skindalicious?

Our skincare store is filled with various innovative devices and products. From cutting-edge IPL
devices and facial steamers, to nourishing masks and energizing serums, Skindalicious has it all.
Browse our catalogue now, and start your self-care journey with our beauty products!

What is spa-from-home and why is it important?

2020 is a harsh year for all of us. Because of the restrictions all around the world, many of us lost
the precious opportunity of going to spa salons and relieving the stress after a busy week. For this
very reason we decided to bring the spa right to your home. Plunge into the world of self-care
with our beauty products, and let your body radiate health and beauty from the inside out.

What are Self-Care Bundles?

Self-Care Bundles are our ultimate spa sets that include everything you need for a relaxing athome
spa session. Intrigued? Check our Self-Care Bundle page, and click that ‘Add to cart’
button now! Never forget that skincare is self-care.

I am an influencer. Can I partner with you?

Yes! Skindalicious loves when new influencers become part of our brand. If you believe that we
are a perfect match, hit us an email at media@skindalicious.com, and we will get back to you as
soon as we can!

Are your products vegan?

Sure. At Skindalicious, we fully support the philosophy of using clean all-natural beauty products.
All of our masks, serums and other products are 100% vegan and cruelty-free.

How do I place an order?

Nothing can be easier than shopping at Skindalicious. Simply choose your favorite beauty devices
and products, click ‘Add to cart’, go to your cart in the upper right corner, and follow the
instructions on your screen. Pay for your order with any available means, and you are good to go!
Your at-home spa products will soon reach you.

9. What payment methods are accepted?

Our skincare store supports all popular payment methods, including Visa and MasterCard bank
cards, PayPal, American Express, and other. If you are experiencing any payment issues, please
contact us at support@skindalicious.com, and we will help you out.

Do you ship internationally?

Yes. At the moment, we ship to the US and Canada. Nevertheless, we are currently working on
adding other countries to our international shipping list, so stay tuned!

When will my order come?

At Skindalicious, we are fully committed to ship orders as fast as we can, because there is
nothing more important than the need for self-care and de-stress. Thus, all orders are processed
and shipped the same day – your items will be delivered right to your doorstep in just a few
days!

I changed my mind. Can I cancel my order?

Yes. If you realized that the products you ordered might not work for you, please contact us at
support@skindalicious.com, and indicate your order number. Please note that your order can be
cancelled only before we start processing it. We will let you know if it is still possible to cancel
your order via email.

The product I received from Skindalicious didn’t meet my expectations. Can I return it?

Sorry to hear that. If any of our beauty products or devices were not up to your expectations,
please send us an email at support@skindalicious.com, and we will do our best to solve your
issue. Unfortunately, we do not accept returns due to hygienic reasons.

I received a damaged item from your skincare store. What am I to do?

Please send us damaged product photos at support@skindalicious.com, and we will initiate an
exchange so that you can enjoy your spa at its fullest.

How do I contact you?

If you have any questions, or simply want to chat with other spa addicts, visit our contact page or contact us at
support@skindalicious.com, and we will get back to you within 1 day.